If Helping Host receives complaints, or our monitoring Software detects outgoing SPAM, we will suspend e-mail boxes and web-pages associated with the domain name in question for a period of no less than 5 days. The owner will be required to respond by email to Helping Host stating that they will cease to send UBE and/or have UBE sent on their behalf. We will require a reactivation fee to be paid before the site or email boxes are reactivated.

In the event that we receive further complaints after the site has been unlocked the first time, We will terminate the hosting and email boxes associated with domain name in question.

If you are planning on sending out large amounts of e-mail (i.e. to your newsletter to existing customers) please consult our support team before you try to send these to prevent accidental shutdown of services.

SPAM and Unsolicited Commercial Email (UCE): Helping Host takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers/resellers of Helping Host may not use or permit others to use our network to transact in UCE. Customers/Resellers of Helping Host may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. In addition, it is not acceptable to transmit bulk email through remote SOCKS, HTTP or other similar proxies who in turn make a SMTP (TCP port 25) connection to the destination mail servers. This technique may result in account suspension or termination. Violations of this policy carry severe penalties, including termination of service. In order to prevent unnecessary blacklisting due to spam we reserve the right to occasionally sample bulk email being sent from servers.