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All of our Locations are inside the United States.
We have distributed our Servers through three Datacenters at the moment to achieve maximum redundancy
Our Datacenters are located in
- Dallas,TX
- Seattle, WA
- Washington, DC
The Headquarter is located in Grand Junction, Colorado.
History and Goal:
HelpingHost.com was founded in May 2002 by a group of technology loving people, each at least 10 years of experience in the Field of Networking and System Administration.
Frustrated with the knowledge and service found at hosting companies these days we decided to concentrate on high quality facilities and support staff combined with newest technology and features.
Technology:
Superior Datacenters:
Each Datacenter has plenty of Input Power, multiple Power Backups, Diesel Generators, Redundant HVAC Systems, Dry Fire Suppression Systems.
On top of that each datacenter has multiple redundant 10GBit uplinks to the Internet, DDOS protection, IDS and IPS protection.
Details to each Datacenter:
Dallas:
Internet connection:
 Global Crossing® |
1 x 10Gbps |
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| Internap® |
2 x 10Gbps |
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| Level3® |
1 x 10Gbps |
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| NTT America |
2 x 10Gbps |
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| SAVVIS™ |
1 x 10Gbps |
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 Comcast® |
1 x 10Gbps |
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| Time Warner |
1 x 10Gbps |
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| Equinix |
1 x 10Gbps |
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| Telefónica |
1 x 10Gbps |
Facility:
6000 amps 480v Input Power
6 x 750Kva UPS Battery Backup Units
3 x 2000Kw Diesel Generator with Onsite Fuel Storage
Redundant Liebert 30 Ton HVAC Units
Pre-Action Dry Pipe Fire Suppression
Proximity Security Badge Access
Digital Security Video Surveillance
Seattle:
| Global Crossing® |
1 x 10Gbps |
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| Internap® |
2 x 10Gbps |
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| Level3® |
1 x 10Gbps |
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| NTT America |
1 x 10Gbps |
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| Qwest® |
1 x 10Gbps |
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| Comcast® |
1 x 10Gbps |
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| Time Warner |
1 x 10Gbps |
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| SIX |
1 x 10Gbps |
Facility:
2000 amps 480v Input Power
4 x 500Kva UPS Battery Backup Units
2000Kw Diesel Generator with Onsite Fuel Storage
Redundant Liebert 30 Ton HVAC Units
Pre-Action Dry Pipe Fire Suppression
Proximity Security Badge Access
Digital Security Video Surveillance
Washington,DC:
| Global Crossing® |
1 x 10Gbps |
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| Internap® |
2 x 10Gbps |
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| Level3® |
1 x 10Gbps |
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| NTT America |
1 x 10Gbps |
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| Comcast® |
1 x 10Gbps |
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| Time Warner |
1 x 10Gbps |
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| Equinix |
1 x 10Gbps |
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| Telefónica |
1 x 10Gbps |
34 x 480v 3-Phase PDUs
8 x 750Kva UPS battery backup inits
3 x 2-megawatt diesel generators w/on-site fuel storage
Redundant 30-ton CRAC units
FM-200 Fire Suppression System with VESDA
Biometric Security System
Digital Security Video Surveillance
The most powerful Hosting Control Panel:
- The Hosting Control Panel choosen is the most feature rich, stable and thought through Control Panel in the market.
- Lets you control every little detail of your Website and E-Mail.
- Constantly developed further to keep up with the demand.
Infrastructure:
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The network is prected by a DDOS protection that will reduce the effects of an Denial of Service attack on your websites if it every happens.
Additionally we have application level firewalls specifically configured to protect every Servers and reduce the chance of a compromised Server.
All servers are now protected by TippingPoint, an innovative Intrusion Prevention System. The TippingPoint Intrusion Prevention System (IPS) delivers the most powerful network protection in the world. As packets pass through the IPS, they are fully inspected to determine whether they are legitimate or malicious. New filters are continuously fed to the IPS to keep it up-to-date against the latest vulnerabilities. Each filter can be thought of as a "Virtual Software Patch" that is created within the network to protect servers from attack.
Our Servers:
The Majority of our systems are Linux based some Servers are also using Windows 2003.
Our CENTRAL Control Panel enables us to never need to mix applications on one Server. Most other Control Panels out there (PLESK, CPANEL for example ) require you to have Database, Web and Mail Service on every single machine. Not so with us.
Every Server only needs to serve one specific task. This enables us to configure the Server especially for its task.
The Mail Servers for example are using 15000RPM harddrives to achive an excellent performance. The MySQL/PostgreSQL Servers on the other side are equiped with more memory to accomplish superior speed for its task.
The result, unseen performance and the ability to adjust Server specs to what that server needs, without needing to compromise.
Routine maintenance on one Service does not effect the others at all. As an example, an upgrade or patch on the control panel will not not interupt your website, database or e-mail service.
