How to setup Mail (Mac OS X) (old system)

Instructions for our OLD SYSTEM. #

Please use these instructions ONLY if our Support Team told you to use these or you know you are on our OLD Hosting Control Panel!

  • Open Finder and launch Mail.
  • Click Mail -> Add Account.

Mac OS X mail Setup Step 1

  • Choose “Add Other Mail Account” and click on continue.

Mac OS X mail Setup Step 2

  •  Enter your name email address and email password in the screen that appears.
    (you created the email address and password beforehand in our hosting control panel)Mac OS X mail Setup Step 3
  • You will receive a message stating that the account needs to be configured manually.
  • Click Next.
  • Supply the Incoming Mail Server Info using the table below as a guide. Click the Next button when finished.

 

  • Parameter Value
    Account Type IMAP
    Mail Server mail.helpinghost.com
    User Name Your complete e-mail address
    Password Your password for the e-mail address

    Mac OSX mail Setup IMAP Step 4

  •  add the required information and click Sign In.
  • That’s it!Mac OSX mail Setup IMAP Step 9

If you want to double check your settings: #

MacOS X Mail check settings

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    MacOS X Email account settings

    Parameter Value
    Port 993
    Use SSL Checked
    Authentication Password

    Mac OSX mail Setup IMAP Step 7

  • Now, add the required outgoing information.
    Supply the Outgoing Mail Server Info using the table below as a guide. Click the Create button when finished.
  • Parameter Value
    SMTP Server mail.helpinghost.com
    User Name Your complete e-mail address
    Password Your password for the e-mail address

    Mac OSX mail Setup IMAP Step 8

  • After receiving the notice that Additional account information required, click Next.
  • Fill in the additional information as required and click Next.
  • Parameter Value
    Port 587
    Use SSL Checked
    Authentication Password

    Mac OSX mail Setup IMAP Step 8