How to setup Mail (Mac OS X) (old system)

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Instructions for our OLD SYSTEM.

Please use these instructions ONLY if our Support Team told you to use these or you know you are on our OLD Hosting Control Panel!

Open Finder and launch Mail.
Click Mail -> Add Account.

Choose “Add Other Mail Account” and click on continue.

Enter your name email address and email password in the screen that appears.
(you created the email address and password beforehand in our hosting control panel)
You will receive a message stating that the account needs to be configured manually.
Click Next.
Supply the Incoming Mail Server Info using the table below as a guide. Click the Next button when finished.

Parameter Value
Account Type IMAP
Mail Server mail.helpinghost.com
User Name Your complete e-mail address
Password Your password for the e-mail address
add the required information and click Next.
Fill in the additional Incoming Mail Server Info using the table below as a guide. Click the Next button when finished.
Parameter Value
Port 993
Use SSL Checked
Authentication Password
Now, add the required outgoing information.
Supply the Outgoing Mail Server Info using the table below as a guide. Click the Create button when finished.
Parameter Value
SMTP Server mail.helpinghost.com
User Name Your complete e-mail address
Password Your password for the e-mail address
After receiving the notice that Additional account information required, click Next.
Fill in the additional information as required and click Next.
Parameter Value
Port 587
Use SSL Checked
Authentication Password
That’s it!

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Updated on June 14, 2020