How to setup Mail (Mac OS X) (old system)

Instructions for our OLD SYSTEM.

Please use these instructions ONLY if our Support Team told you to use these or you know you are on our OLD Hosting Control Panel!

  • Open Finder and launch Mail.
  • Click Mail -> Add Account.

Mac OS X mail Setup Step 1

  • Choose “Add Other Mail Account” and click on continue.

Mac OS X mail Setup Step 2

  •  Enter your name email address and email password in the screen that appears.
    (you created the email address and password beforehand in our hosting control panel)

    Mac OS X mail Setup Step 3

  • You will receive a message stating that the account needs to be configured manually.
  • Click Next.
  • Supply the Incoming Mail Server Info using the table below as a guide. Click the Next button when finished.

 

  • ParameterValue
    Account TypeIMAP
    Mail Servermail.helpinghost.com
    User NameYour complete e-mail address
    PasswordYour password for the e-mail address

    Mac OSX mail Setup IMAP Step 4 

  •  add the required information and click Next.
  • Fill in the additional Incoming Mail Server Info using the table below as a guide. Click the Next button when finished.
  • ParameterValue
    Port993
    Use SSLChecked
    AuthenticationPassword

    Mac OSX mail Setup IMAP Step 7

  • Now, add the required outgoing information.
    Supply the Outgoing Mail Server Info using the table below as a guide. Click the Create button when finished.
  • ParameterValue
    SMTP Servermail.helpinghost.com
    User NameYour complete e-mail address
    PasswordYour password for the e-mail address

    Mac OSX mail Setup IMAP Step 8

  • After receiving the notice that Additional account information required, click Next.
  • Fill in the additional information as required and click Next.
  • ParameterValue
    Port587
    Use SSLChecked
    AuthenticationPassword

    Mac OSX mail Setup IMAP Step 8

  • That’s it!

    Mac OSX mail Setup IMAP Step 9