We offer 24/7 online support via email, Twitter and Facebook, and live chat weekdays between 6:00 AM and 8:00 PM MST. All Customer Care Advisers are real, friendly humans working from our headquarters in Grand Junction, CO, and Berlin, Germany. We love answering questions, solving problems, and helping you with any problem that might arise.
We don’t offer phone support because we truly believe it wouldn’t be possible to provide the same practical assistance over the phone. We decided to keep our support online for a few reasons:
We’ve received very positive feedback that our live chat support is actually preferred to talking on the phone, as it involves real-time conversation. You can even leave the conversation while we are working on solving the issue and update you via E-Mail once the issue has been resolved.