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Oct
23
Retirement of Urchin
Posted by Greg - HelpingHost.com on 23 October 2016 11:49 AM

We tried to keep our Urchin system running as long as possible but sadly have reached a point were it needs to be retired.

While the company making Urchin retired the product back in 2012 we wowed to keep it running as long as we consider it safe for your data.

We have reached a point were this no longer can be guaranteed.

Urchin will be retired from our servers on November 28th 2016.

WHAT DOES THIS MEAN TO ME?

This means that as of November 28th, 2016, you will no longer have a access to our Urchin software. You will no longer be charged for this license and the service will be closed.

WHAT SHOULD I DO?

We recommend that export your data from Urchin and begin using an alternate statistic software.
Included free in every hosting plan are alternatives such as Webalizer and AWStats.
Many more options are available please contact support for more information.

How do I export my data?

( We suggest to export your data into the tab-delimited format as it is the most flexible. )

To export data from any report, login to Urchin first.

For Word and Excel export, the application should launch automatically after the data is exported, and the new document should be populated with the data you have exported.

Tab: Click the "T" button to export data in tab-delimited format.
Word: Click the Word icon to export data in Microsoft Word native format.
Excel: click the Excel icon to export data in Microsoft Excel native format.


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Oct
4
web12 and web14 migration to new hardware
Posted by Greg - HelpingHost.com on 04 October 2016 07:34 AM
You deserve the latest and greatest powering your website!
We are currently in the process of migrating the web servers web12 and web14 to new hardware.
There will be no downtime related to this migration.
Your sites will be running on the old and new hardware at the same time during this migration to prevent any downtime.
If you have any questions, please contact support.


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Oct
8
08-Oct-2015 web14 Emergency maintenance - 9:00AM CDT (GMT-5)
Posted by Greg - HelpingHost.com on 08 October 2015 07:23 AM

Emergency Maintenance - 1 Web Servers - 08-Oct-2015
Start Time: 09:00 AM CDT
End Time: 09:30 PM CDT
Services affected: web14.helpinghost.com
Location: DAL01
Duration: 30 minutes

We have identified an issue with a hard drive installed to our storage system that requires it to be replaced.

The drive is capable of being hot-swapped, however due to potential OS lockups or raid corruption we will be performing this swap during an emergency maintenance window when the system can be brought offline. The downtime for the maintenance should not exceed 20 minutes.

  • We've prepared the replacement drive and went ahead and initialized it before today's emergency maintenance. At 09:00 AM CDT, we will be moving forward to perform the replacement.
  • Server is now back online. Thank you for your patience and understanding.

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Apr
15
Would you like to say thank you to our team? Please leave a review!
Posted by Greg - HelpingHost.com on 15 April 2015 12:10 PM

Your feedback is greatly appreciated, and will be used to better inform
and assist future HelpingHost.com customers.

Please click here to leave a review.


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Nov
3
Microsoft Frontpage End of Life - reminder
Posted by Greg - HelpingHost.com on 03 November 2014 09:45 AM

This is just a quick reminder about the end of life of Frontpage extensions on our systems.

In August, some of you received our End of Life notice for Microsoft Frontpage.

The day has now arrived and we will be migration the about 10 customers left on Windows 2003 to our newer Windows 2008R2 Servers on which Microsoft Frontpage extensions is no longer supported.

Only those of you who received the email will be effected by this change (again, roughly ten customers in total). 

All other windows customers were migrated a long time ago and will NOT be effected.

As always, please contact support if you have any questions.


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